This is a story about customer satisfaction in the Internet age. Today’s Good Morning Silicon Valley brings this provocative item: Problems with Webvan? Mercury News reporter Joelle Tessler would like to talk to former Webvan customers dissatisfied with the company’s service. If that’s you, please drop her an e-mail at jtessler@sjmercury.com Is this for real?! Well, there’s one way to find out . . . From: Paul Epps Sent: Thursday, September 20, 2001 2:35 PM To: jtessler@sjmercury.com Subject: webvan Are you preparing an article on dissatisfied Webvan customers? How do you know they’re dissatisfied before you’ve talked to them? Who can the *satisfied* Webvan customers talk to? I’m in no way affiliated with Webvan, nor was I a customer, but this doesn’t seem fair. Apologies in advance if I’ve misread your intentions. From: Tessler, Joelle Sent: Thursday, September 20, 2001 2:39 PM To: Paul Epps Subject: RE: webvan I… Read more →
September 2001
People I Thought Were Dead
Ingmar Bergman – film director Henri Cartier-Bresson – photographer Archibald Cox – Watergate special prosecutor Olivia De Havilland – actress Edward Heath – British prime minister Skitch Henderson – bandleader Thor Heyerdahl – anthropologist Edmund Hillary – mountaineer Van Johnson – actor Mitch Miller – bandleader Stan Musial – baseball player Bettie Page – model Thurl Ravenscroft – voice, Tony the Tiger Max Schmeling – heavyweight champion boxer Penny Singleton – actress, Blondie, Jane Jetson Enos Slaughter – baseball player Billy Wilder – film director Alan Young – actor, “Mister Ed” Updates Ingmar Bergman – died 7/30/2007, age 89 Henri Cartier-Bresson – died 8/22/2004, age 95 Archibald Cox – died 5/29/2004, age 92 Olivia De Havilland – died 7/25/2020, age 104 Edward Heath – died 7/17/2005, age 89 Skitch Henderson – died 11/1/2005, age 87 Thor Heyerdahl – died 4/18/2002, age 87 Edmund Hillary – died 1/11/2008, age 88 Van… Read more →