The Intellect of “Ordinary” Employees


It took Detroit more than 20 years to ferret out the radical management principle at the heart of Toyota’s capacity for relentless improvement . . . Only after American carmakers had exhausted every other explanation for Toyota’s success — an undervalued yen, a docile workforce, Japanese culture, superior automation — were they finally able to admit that Toyota’s real advantage was its ability to harness the intellect of “ordinary” employees.

— Gary Hamel

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