The Intellect of “Ordinary” Employees

20 Oct 2006 /

It took Detroit more than 20 years to ferret out the radical management principle at the heart of Toyota’s capacity for relentless improvement . . . Only after American carmakers had exhausted every other explanation for Toyota’s success — an undervalued yen, a docile workforce, Japanese culture, superior automation — were they finally able to admit that Toyota’s real advantage was its ability to harness the intellect of “ordinary” employees.

— Gary Hamel

No Comments on The Intellect of “Ordinary” Employees »

Why not be first?

TrackBack URI

RSS feed for comments on this post

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>