Managing Teams


Instead of “managing” the process in the traditional sense, management can help a lot more by:

  • realizing that it is the teams that will discover and make the improvements, not management,
  • giving teams the responsibility to manage and improve their own process as well as the freedom and authority to do so,
  • establishing an environment that actively encourages teams to be totally honest about their problems and impediments,
  • listening to what the teams say they need and respond to those needs,
  • observing teams in action instead of just collecting numbers,
  • providing useful feedback to teams instead of instructions or pressure.

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