Early Shift at Starbucks

12 Mar 2008 /
Starbucks cup

I walked into Starbucks at 5:30 this morning, ordered a drink . . . the Starbucks guy asked my name and wrote it on the cup, despite the fact that I was the only customer in the store.

Whether that would be considered a training success or failure depends on whether Starbucks trains its people to always ask for the customer’s name, or to use situational judgment.

I was hoping the barista would call my name when the drink was ready so I could do a comical “who, me?” take, but she just set it on the counter . . .


One Comment on Early Shift at Starbucks »

  1. Barista

    22 Jul 2009 @ 3:43 am


    I believe we take your name to make the experience more personal, instead of just saying, “Next, can I take your order?” I hope this helps 🙂

TrackBack URI

RSS feed for comments on this post

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

%d bloggers like this: