Guarantees vs. Commitments

A thought exercise: “How long will it take you to get to work tomorrow? Can you guarantee it? To give us a guarantee, you’d probably put a buffer on your answer first. I guarantee a team working to put together software for the next two weeks is engaged in something a lot less well understood than a daily commute. We can put in a buffer – promise less – to give you a guarantee, or we can work from our estimates and do our best.”

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