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Continue to ChatAsk "What Would the User Do?" (You Are Not the User) http://eppsnet.com/2010/06/ask-what-would-the-user-do-you-are-not-the-user/
Ask "What Would the User Do?" (You Are Not the User) http://eppsnet.com/2010/06/ask-what-would-the-user-do-you-are-not-the-user/