Instead of “managing” the process in the traditional sense, management can help a lot more by:

• realizing that it is the teams that will discover and make the improvements, not management,
• giving teams the responsibility to manage and improve their own process as well as the freedom and authority to do so,
• establishing an environment that actively encourages teams to be totally honest about their problems and impediments,
• listening to what the teams say they need and respond to those needs,
• observing teams in action instead of just collecting numbers,
• providing useful feedback to teams instead of instructions or pressure.