EppsNet Archive: Steven Gordon

Managing Teams


Instead of “managing” the process in the traditional sense, management can help a lot more by: realizing that it is the teams that will discover and make the improvements, not management, giving teams the responsibility to manage and improve their own process as well as the freedom and authority to do so, establishing an environment that actively encourages teams to be totally honest about their problems and impediments, listening to what the teams say they need and respond to those needs, observing teams in action instead of just collecting numbers, providing useful feedback to teams instead of instructions or pressure. — Steven Gordon Read more →