High-Visibility Management

 
Management with charts and stuff

A friend of mine asked me the other day, “Do you think an organization really values a good manager?”

He asked me that because he’s moving from a position as lead developer on a high-visibility system (lots of job security) to a position managing the developers of that system.

And I had to say that in general, I think the answer is no, which is why you see managers generating a lot of useless paperwork to make their work visible: project plans, Gantt charts, spreadsheets, flowcharts . . .

Does this help? I haven’t found that it does, but it does provide an illusion of control and an acceptable way of failing: the manager can point to all the paperwork and say, “Well, I followed the accepted process right down the line, so the fact that we failed can’t be my fault!”

An analogy

Our local basketball team is coached by a guy named Phil Jackson. He’s not nearly as animated as most coaches . . . he spends most of each game sitting quietly in his chair on the sidelines, even when things seem to be falling apart for the team.

Basketball hoop

When things aren’t going well, he gets a lot of criticism for this:

They lost the game and he didn’t do anything!

I think this is why most coaches spend the whole game jumping up and down, yelling, tearing their hair out . . . they want to be seen as having done something.

Even if the team loses, people say, “Boy, he really coached his ass off.”

A second analogy

I grew up in Southern California during the years that John Wooden was coaching the UCLA basketball team. Like Phil Jackson, Wooden was distinctly non-animated during games.

He sat on the sidelines holding a rolled-up program in his hand, rarely called time-outs . . . his teams won 10 national championships and he hardly even got out of his chair the whole time.

He believed that the real work was done behind the scenes — preparation, attention to detail. Bill Walton summed up Wooden’s coaching style like this:

Don’t confuse activity with achievement.

Summary

Managing a software project is not a process of managing dependencies . . . it’s more a process of managing uncertainty, complexity and change. That’s why the Gantt charts and flowcharts don’t help, but they do allow the manager to show that he did something.

A well-managed team should have a clear, common vision, a robust flow of ideas, a reputation for high-quality work . . . but it may not be obvious to an observer what role, if any, the manager had in developing these qualities, because a lot of what a good manager does is not visible . . .

Thus spoke The Programmer.

I Sit By The Window

 

A loyal subject of these second-rate years,
I proudly admit that my finest ideas
are second-rate, and may the future take them
as trophies of my struggle against suffocation.
I sit in the dark. And it would be hard to figure out
which is worse; the dark inside, or the darkness out.

— Joseph Brodsky, “I Sit By The Window”

Meet the Press

 

. . . I do think there was what amounted to a kind of conspiracy to get the U.S. into a war against Iraq, if we define the term as a secretive plot involving a group within the government but excluding many important officials, who bent events and information to their undeclared purpose. Although you’d have to say it was a barely undeclared purpose.

Washington Post Associate Editor Robert G. Kaiser

Is it really a secret conspiracy if it involves a congressional vote and 17 U.N. resolutions?

People I Thought Were Dead

 
  • James Arness – actor
  • Doris Day – actress
  • Yvonne DeCarlo – actress
  • Lady Bird Johnson – U.S. first lady
  • Art Linkletter – TV host
  • Maharishi Mahesh Yogi – spiritual guru
  • Fess Parker – actor
  • Paul Winchell – voice of Tigger

Updates

  • James Arness – died 6/3/2011, age 88
  • Doris Day – died 5/13/2019, age 97
  • Yvonne DeCarlo – died 1/10/2007, age 84
  • Lady Bird Johnson – died 7/11/2007, age 94
  • Art Linkletter – died 5/26/2010, age 97
  • Maharishi Mahesh Yogi – died 2/5/2008, age 91
  • Fess Parker – died 3/18/2010, age 85
  • Paul Winchell – died 6/25/2005, age 82

What I’m Reading

 

When a true genius appears in the world you may know him by this sign: that all the dunces are in confederacy against him.

— Jonathan Swift
A Confederacy of Dunces cover

I’m reading a great, very funny book called A Confederacy of Dunces, written by John Kennedy Toole in 1963. Unfortunately, Toole could not find anyone willing to publish the book and subsequently killed himself in 1969 at the age of 31.

Read more

More People I’m Sick Unto Death Of

 

That Wegman guy who dresses up the Weimaraners . . .

I saw him on a TV commercial this morning. Enough already! Let’s move on!

Dressing up a Weimaraner once is kind of funny, but if you’re going to spend your whole life doing it, somebody really needs to kick your ass.

The same goes for Anne Geddes . . .

HW Solves Two of the Thorniest Problems in American Education

 

Racial Gaps

On average, black students who graduate from high school are equipped with the skills the average white student mastered by the eighth grade, according to federal tests.

Blah blah blah . . .

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A Promising Email Turns Disappointing

 

I got an email today with the subject line

i’ve had eonugh of your bluslhit

This should be great!, I thought. I don’t know what I’ve done, but some illiterate has had enough of it and is now going to settle my hash!

Imagine my disappointment when it turned out to be just another ad for online pharmaceuticals . . .

Raising Kids and Dogs

 

I’m brushing my teeth in the bathroom when the dog, as he often does, runs in, jumps up, pulls the bath towels off the rack and starts shaking them around. It doesn’t do any real damage, but of course someone has to re-rack the towels.

My son, who’s decided this morning that it will be funny to walk around shouting at everyone, walks in, surveys the damage and shouts at me, “Who let him do this? You?

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iet-Vay am-Nay ad-ay auseam-Nay

 

The candidate [John Kerry] offered his guests peanut butter-and-jelly sandwiches, a daily staple for him on the road.

His passion for PB&Js, Kerry told his companions, dated back to Vietnam, where he not only ate them frequently but traded them for other commodities.