There’s a guy at work who tells me he’s the best IT customer in the organization.
When I ask him why he’s the best IT customer, he says it’s because he understands that we in IT are very busy so he doesn’t bug us too much.
That’s funny because the person I think is our best customer is just the opposite — she knows what she wants, and she doesn’t mind being difficult if it leads to better results.
Yes we’re busy, but we’re trying to do this stuff as well as we can do it and it helps to get a sense from the customer that the work is important and that doing it well is worthwhile.
And sometimes I bring cookies.