Here’s a photo of cameramen standing outside the headquarters of the company that owned the Air Algerie plane that crashed earlier this week . . . MY GOD WHERE IS THAT?! It looks like a strip mall, or a trailer. CANCEL MY RESERVATIONS! Read more →
EppsNet Archive: Airlines
Any Lawyers Out There Want This Case?
The boys arrived back from their graduation trip, but missed their connecting flight in Philly, which seems to be the rule rather than the exception for U.S. Airways. They were able to get on a later flight — to Los Angeles though, not Orange County — so the parents drove out to pick them up at LAX at 11:45 p.m. “We should sue the airline,” one of the moms said. “That’s a good idea,” I replied, not because I thought it was a good idea, but because I wanted to hear the plan. “Five sets of parents have to drive all the way to Los Angeles,” she said. “Gas is expensive! Then there’s punitive damages. Frustration. Loss of income.” “How is there a loss of income?” “Some parents might have to work at night. You don’t know.” “How much do you think we should get — a million dollars?” “No,”… Read more →
Finding the Core
Shared vision as the DNA of an organization . . . It’s common knowledge that Southwest is a successful company, but there is a shocking performance gap between Southwest and its competitors. Although the airlines industry as a whole has only a passing acquaintance with profitability, Southwest has been consistently profitable for more than thirty years. The reasons for Southwest’s success could (and do) fill up books, but perhaps the single greatest factor in the company’s success is its dogged focus on reducing costs. Every airline would love to reduce costs, but Southwest has been doing it for decades. For this effort to succeed, the company must coordinate thousands of employees ranging from marketers to baggage handlers. Southwest has a Commander’s Intent, a core, that helps to guide this coordination. As related by James Carville and Paul Begala: Herb Kelleher [the longest-serving CEO of Southwest] once told someone, “I can… Read more →