EppsNet Archive: Del Taco

Management Tips From the Pros: Put the Best Employees on the Drive-Thru Window

8 Sep 2017 /

If you manage a fast food restaurant and you’re reading this, I beseech you to put your best employees at the drive-thru window to mitigate problems that wouldn’t arise in a face-to-face transaction.

Drive-thru window

For example, I drove through Del Taco today for lunch . . . after the obligatory “Hi, welcome to Del Taco, would you like to try our new Queso Something-or-other,” I said “No, thank you, I’d like a Spicy Grilled Chicken Burrito and a large Coke Zero.”

“Would you like a churro or something sweet for dessert?”

“No but thanks for asking.”

“OK, your total is . . .”

After several seconds of silence, I decided to pull forward, give her some time to work through the math, and get the total at the window.

After I’d gone about 10 feet, I heard her say “Wait, you wanted a burrito?”

The car behind me hadn’t moved up, so I backed up to the speaker and said “Sorry, I thought we were done.”

“Hi, welcome to Del Taco . . .”


Lesson Learned at the Drive-Thru

21 Aug 2015 /

Del Taco cup

This Coke Zero I got at the Del Taco drive-thru tastes more like root beer than any other Coke Zero I’ve ever had. Possibly the guy in front of me or behind me is wondering right now why his root beer tastes like Coke Zero.

Note to self: In future visits to fast food drive-thrus, take a sip of the drink before driving off with it.


The Day is Off to a Disappointing Start

11 Feb 2015 /

Del Taco in Denton, TX

After I already ordered and paid for my breakfast taco and extra large Diet Pepsi at Del Taco, the girl informs me that they’re out of extra large cups.

“I can’t believe it,” she says. “And I already charged you for it!”

“Hmmm . . . just give me a large then, if you have any large cups around.”

“I’m so sorry. Next time you’re here, I’ll give you a free one.”

“The extra large soda really holds the whole morning together for me.”

“I know, I’m a big soda drinker myself. My boyfriend is too and so is my dad. He lives on extra large sodas.”

“Drinking extra large sodas is one of the great pleasures of life, in my opinion.”

“The large cup feels small in your hand, doesn’t it?”

“It does. I like things that feel big in my hand.”

Very disappointing. This never happens at Taco Bell . . .