One can come at improvement from two angles: How can we make things suck less? or What is the ideal state that we should shoot for? I’m for the second option. It is the classic Lean approach to improvement, BTW: Start by visualizing perfection. — Mary Poppendieck Read more →
EppsNet Archive: Process Improvement
Turn the Demands Around
Managers will often demand proof that questing for quality will have some measurable “return on investment.” That’s an easy one. Just agree to provide ROI numbers using the same system they currently use. No such system exists. When a manager demands that you justify your efforts, simply ask her the same in reverse. How does she justify her current methods? — Alan Cooper Read more →