When is a Release Not a Release?

On this morning’s enterprise IT conference call, one of our project managers announced the successful release of Project Foobar.

Then a woman’s voice — I assume it was the business owner — came on and said, “We had to pull that back out.”

“Is that true?” the PMO manager asked.

The project manager continued on in the same tone as before: “We had to pull it out after release. The customers are using a manual workaround until we resolve the issues.”

Business owners rarely participate in these calls. I assume that had this particular business owner not been on the call, the minor detail about backing out the release would never have been mentioned.

Believe it or not, an argument then ensued regarding whether this could be credited as a successful release, with the additional work considered as “post-release” effort.

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