We’re discussing whether our organization will use a popup user survey on our web site . . . “I propose doing the survey without the popups,” I say. “That’s why browsers have popup blockers, because people don’t like popups. A popup is like a poke in the eye. I don’t like it when things pop up unexpectedly and poke me in the eye. Whenever that happens, I make sure not to go back to that place anymore.” Unfortunately, no one picks up on the “popped up and poked me in the eye” motif because I was then going to chide them for their junior high school mentality. “I had a teacher who used to say that,” a young woman says. “‘It’s better than a poke in the eye with a sharp stick.’” I say, “I used to work with a guy who said, ‘You can’t beat that with a sharp… Read more →
EppsNet Archive: Dot-Com Industry
Why Is Everybody So Happy?
This is a story about customer satisfaction in the Internet age. Today’s Good Morning Silicon Valley brings this provocative item: Problems with Webvan? Mercury News reporter Joelle Tessler would like to talk to former Webvan customers dissatisfied with the company’s service. If that’s you, please drop her an e-mail at jtessler@sjmercury.com Is this for real?! Well, there’s one way to find out . . . From: Paul Epps Sent: Thursday, September 20, 2001 2:35 PM To: jtessler@sjmercury.com Subject: webvan Are you preparing an article on dissatisfied Webvan customers? How do you know they’re dissatisfied before you’ve talked to them? Who can the *satisfied* Webvan customers talk to? I’m in no way affiliated with Webvan, nor was I a customer, but this doesn’t seem fair. Apologies in advance if I’ve misread your intentions. From: Tessler, Joelle Sent: Thursday, September 20, 2001 2:39 PM To: Paul Epps Subject: RE: webvan I… Read more →