I read a post today on LinkedIn that started out like this: “Your salary increase will be 2%,” I told her. It was one of my worst moments as a people leader. She was my star performer, my right hand person. 1000% business critical to our team. Yet 2% was the best our company would give her. It was far beneath her value, and we both knew it, and I couldn’t do better for her. The author goes on to say that he advised her to look for a new job that would pay what she’s worth, which she did. And the moral of the story is that you can’t complain when employees leave if you don’t give them reasons to stay. Surprisingly to me, the poster got a lot of recognition and praise for his handling of this tale of woe. I don’t like the story myself. As I… Read more →
EppsNet Archive: Leadership
How to Know if You’re Doing the Job
When I give a speech at a corporate event, I often ask those in attendance, “Do you know how to tell if you’re doing the job?” As heads start whispering back and forth, I provide these clues: “If you’re up at 3 A.M. every night talking into a tape recorder and writing notes on scraps of paper, have a knot in your stomach and a rash on your skin, are losing sleep and losing touch with your wife and kids, have no appetite or sense of humor, and feel that everything might turn out wrong, then you’re probably doing the job.” This always gets a laugh, but not a very big one. Those executives in the audience recognize there is a significant price to pay to be the best. That price is not something they laugh at. — Bill Walsh, The Score Takes Care of Itself Read more →
An Open Letter to My Former CEO
Today is my last day with Company X. I’ve really enjoyed working with my colleagues. That said, the events of two weeks ago really made me ill. To call an all-hands webinar, announce that the company is losing too much money, as a result of which 80 people will have their jobs taken away, then boom, meeting over. Not even the decency to take a comment or question. I feel like those 80 people probably did not lose the money, probably just did what they were told to do to the best of their ability. The responsibility for losing the money lies with whoever told them what to do, starting with the CEO. There’s a law of the sea, I think it’s a good law, that the captain goes down with his ship. Not that he grabs hold of 80 people and throws them overboard, then follows up with a… Read more →
Experienced Leaders
“I’m an experienced leader! I don’t need a goddamn arrow telling me which way to proceed!” Read more →
Some Links on Listening
Are you a good listener? Find out (Quiz) Psychology Today, “Listening Skills Test.” Are you a good listener? Find out (Quiz) Mind Tools, “How Good are Your Listening Skills? Understanding Someone’s Entire Message.” Active listening and attending behaviors (Video) “Active Listening: Katie Owens at TEDxYouth@Conejo,” YouTube video, posted by “TEDx Talks,” 3:18, January 21, 2013. Getting past roadblocks to effective listening (Video) “Listening and Its Enemies: Avi Kluger: TEDxLaçador,” YouTube video, posted by “TEDx Talks,” 17:20, May 29, 2015. Good leaders ask questions and listen thoroughly (Article) Chris Baréz-Brown, “3 Habits of Humble Yet Effective Leaders,” Fast Company, October 26, 2015. Six stories from StoryCorps, where people share stories from their lives (Video) The Rauch Brothers, “Listening Is an Act of Love,” StoryCorps via POV video, 22:36, November 28, 2013. Read more →
Some Links on Effective Communication
Busting myths on gender differences in the brain (Article) Nora Caplan-Bricker, “The Idea of a ‘Male Brain’ and a ‘Female Brain’ Is Likely a Myth,” Slate, November 2, 2015. Challenges and strategies for creating safe communication spaces at work (Article) James R. Detert and Ethan R. Burris, “Can Your Employees Really Speak Freely?,” Harvard Business Review, vol. 94, no. 1 (January/February 2016): p. 80-87. Communication comes in all shapes and sizes (Video) Nancy Lublin, “Texting That Saves Lives,” TEDvideo, 5:24, February 2012. Do men and women communicate differently? (Article) Deborah Cameron, “What Language Barrier?,” The Guardian, October 1, 2007. Find out the meaning behind emojis (Website) “Emojipedia.” Game-changing communication developments (Article) Amber Leigh Turner, “5 Trends Disrupting Communication,” TNW News. How the medium of communications can change what we say (Article) “Tweets From Mobile Devices Are More Likely to Be Egocentric,” International Communications Association press release, October 1, 2015. Leaders can change their power… Read more →
More People I’m Sick Unto Death Of
People who advise you to “embrace failure.” Probably good advice, but if I’ve heard it once, I’ve heard it ten thousand times. We get it: Embrace Failure. Let’s move on already. Extra demerits: You have opinions on other completely played-out topics like management vs. leadership and how to optimize your LinkedIn profile. People who say “Can I put you on hold for a moment?” and then immediately put me on hold without giving me a chance to sigh ostentatiously and say “If you must.” Full-grown adults who tell you how sexually attracted they are to an actor or actress in a movie. Extra demerits: You invent your own fawning vocabulary with words like “droolworthy.” Your ability to be sexually aroused by a fantasy on a movie screen doesn’t enhance my opinion of you at all. Try maintaining a relationship in real life with someone who’s no more attractive than you… Read more →
Two Mediocrities Are Not Better Than One
Effective executives rarely suffer from the delusion that two mediocrities achieve as much as one good man. They have learned that, as a rule, two mediocrities achieve even less than one mediocrity — they just get in each other’s way. — Peter Drucker, The Effective Executive Read more →
Forget About Female Leadership
Everyone can shut up about “let’s get more women into leadership positions.” Because they don’t want leadership positions. Or they’d get them. Obviously. Women want to have time for their kids. And leaders – especially top-down leaders – dedicate their lives to their work. There won’t be female leadership and male leadership. There will be people who lead at home and people who lead at work. People will take ownership of outcomes for the areas of life they care most about. — Penelope Trunk Read more →
9 Links
Data Structure Visualizations Good Tech Lead, Bad Tech Lead Google Java Style Guide to 12 Disruptive Technologies How to Write a Cover Letter The Landing Page Optimization Guide You Wish You Always Had Selendroid: Selenium for Android UX Axioms by Eric Dahl Yelp’s got style (and the guide to back it up) Read more →
Topics for 2014
In 2014, I hope some sage business illuminato will gather his wits and take a stab at defining the difference between “management” and “leadership.” Long overdue . . . Read more →
Interview Tips: You’re a 10 in Everything
One of my least favorite interview questions goes something like this: On a scale of 1 to 10, rate yourself on [insert personal attribute here]. This is a bad question because while some quantities – speed, weight, temperature, earthquake magnitude – do have an agreed-upon scale of measurement, personal attributes like, say, leadership, do not. Person A might give himself a 10 in leadership, while a third party might say, “Oh, I know that guy. He’s a 3.” You might be tempted to answer like this: “I consider myself a good leader, better than most, but I’m humbled by the challenges of leadership, and I’m always learning something new, so I’ll give myself an 8.” Absent any information about how that number is going to be used, I’d say that’s a pretty good answer. It’s honest and reflective. BUT — the question itself is so misguided that I don’t expect… Read more →
The First Follower
Now, if you notice that the first follower is actually an underestimated form of leadership in itself. It takes guts to stand out like that. The first follower is what transforms a lone nut into a leader. If you really care about starting a movement, have the courage to follow and show others how to follow. And when you find a lone nut doing something great, have the guts to be the first one to stand up and join in. — Derek Sivers: How to start a movement | Video on TED.com Read more →
This Is How the World Always Changes
Getting engaged in changing things is quite straightforward. If we have an idea, we step forward and serve. Instead of being overwhelmed and withdrawing, we act. No grand actions are required; we just need to begin speaking up about what we care about. We don’t need to spend a lot of time planning or getting senior leaders involved; we don’t have to wait for official support. We just need to get started — for whatever issue or person we care about. This is how the world always changes. Everyday people not waiting for someone else to fix things or come to their rescue, but simply stepping forward, working together, figuring out how to make things better. Now it’s our turn. — Margaret Wheatley Read more →
How Great Leaders Inspire Action
The goal is not just to hire people who need a job; it’s to hire people who believe what you believe. I always say that, you know, if you hire people just because they can do a job, they’ll work for your money, but if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears. — Simon Sinek Read more →
Web Governance: Becoming an Agent of Change
It’s about pointing out risks, shining a light on organizational denial, overcoming resistance, and facilitating constructive discussions about change. . . . We’re facing a stark choice right now: keep whining or start leading. . . . You might be thinking: “There’s no way I can do this. I’m a designer, developer, or copywriter, not an organizational change maker!” But we can do it, and we should. Because nobody else will do it for us, and if nobody deals with the problem, we won’t be able to do great work. — Jonathan Kahn, “Web Governance: Becoming an Agent of Change” Read more →
Leadership Lessons of the Ottoman Turks
“Flexibility,” “Adaptability,” “Gets along well with others.” I don’t believe they’re what’s needed today if we’re going to force our institutions to adapt to us–which is our central problem. The Ottoman Turks for over three centuries produced an unbroken succession of able leaders. Their performance appraisal sheet would have looked like this: Adaptability 0 Adventuresomeness 100 Cruelty 100 Energy 100 Flexibility 0 Intelligence 100 Justice 100 Gets along well with others 0 — Robert Townsend, Further Up the Organization Read more →
Twitter: 2010-08-27
Worth a read: the Paradoxical Commandments of Leadership – Good Experience http://goo.gl/yitU # RT @Jesus_M_Christ: It’s true, my Dad does talk to Glenn Beck, but only to tell him to shut the hell up. # Read more →
NARCh – Day 2
Two more round-robin games on Day 2 . . . Game 3 – Mississauga Mission Rattlers Remember when I said Mission Black Ice is the best 16-and-under team I’ve ever seen? I may have spoken too soon on that. I’ll be shocked if the Rattlers and Black Ice don’t face each other in the final to find out which team is really the best in the universe. The Devil Dog goalie was great yesterday but not today. He gave up eight goals, should have stopped about five of them, but didn’t get much help from his teammates either. Final Score: Rattlers 8, Devil Dogs 0. Ouch. Game 4 – Colorado Dynamite Both teams came into the game with a good chance of slipping in to the playoff round as the fifth and final seed with a victory. It was a very even game — too even. The game ended… Read more →
The Authority of Ideas
A team committed to providing great products or services on time will shift its point of view on authority. It will move from viewing authority as emanating from bosses to viewing authority as emanating from ideas and from the nurturing and championship of an ecology of ideas. — Jim McCarthy Read more →