I walked into Starbucks at 5:30 this morning, ordered a drink . . . the Starbucks guy asked my name and wrote it on the cup, despite the fact that I was the only customer in the store.

Whether that would be considered a training success or failure depends on whether Starbucks trains its people to always ask for the customer’s name, or to use situational judgment.

I was hoping the barista would call my name when the drink was ready so I could do a comical “who, me?” take, but she just set it on the counter . . .