It’s Always a People Problem

Even when it’s “really” a technical problem, it can always be traced back to management action or inaction. Even so, the experienced consultant will resist pointing out that it was management who hired all the technical people and is responsible for their development. At the same time, the consultant will look for the people who should have prevented this problem, or dealt with it when it arose.

— Gerald M. Weinberg, The Secrets of Consulting

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