Goofus on Software


Goofus sends out an email to the team stating that the company is going to decommission the custom CRM we just spent 18 months building and replace it with Seibel.


Five minutes later, here comes a reply from a troublemaker:

“So why did we build the custom CRM in the first place? Just asking . . .”

Goofus replies: “Siebel was not on the company roadmap at that time.”

Note that he completely sidesteps the actual question of why we answered a Build-or-Buy question by deciding to build a system, only to immediately thereafter buy a new system to replace it.

Goofus didn’t get to be a superstar in this organization by being unable to serve up bland, poker-faced responses to provocative questions.

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