Goofus sends out an email to the team stating that the company is going to decommission the custom CRM we just spent 18 months building and replace it with Seibel.
![Goofus](http://eppsnet.com/images/goofus.jpg)
Five minutes later, here comes a reply from a troublemaker:
“So why did we build the custom CRM in the first place? Just asking . . .”
Goofus replies: “Siebel was not on the company roadmap at that time.”
Note that he completely sidesteps the actual question of why we answered a Build-or-Buy question by deciding to build a system, only to immediately thereafter buy a new system to replace it.
Goofus didn’t get to be a superstar in this organization by being unable to serve up bland, poker-faced responses to provocative questions.