Early Shift at Starbucks
12 Mar 2008 / PE
I walked into Starbucks at 5:30 this morning, ordered a drink . . . the Starbucks guy asked my name and wrote it on the cup, despite the fact that I was the only customer in the store.
Whether that would be considered a training success or failure depends on whether Starbucks trains its people to always ask for the customer’s name, or to use situational judgment.
I was hoping the barista would call my name when the drink was ready so I could do a comical “who, me?” take, but she just set it on the counter . . .
Barista
22 Jul 2009 @ 3:43 am
I believe we take your name to make the experience more personal, instead of just saying, “Next, can I take your order?” I hope this helps
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