I was laid off recently by a mortgage bank here in Southern California. Times are tough in the mortgage business, as you may have heard. First, some tips on how not to do a layoff: Call the layoff a “rightsizing,” which suggests that there was something “wrong” with the people who were let go. (Actually, the company I worked for has already announced another “rightsizing” in which 1,000 more people will be laid off over the next few months. They just can’t get these “rightsizings” right.) Overnight a layoff information packet, including a 20-page severance agreement, to the home of laid-off employees, asking them to sign and return it via the enclosed UPS envelope. Don’t enclose the UPS envelope. The next day, overnight a second packet to employees’ homes, containing the UPS envelope and a letter correcting phone numbers, email addresses and other misinformation in the previous day’s packet. Include… Read more →
EppsNet Archive: Work
Life Lessons
My friend PE was laid off recently. He’s leasing out his house and renting a smaller place in an effort to keep his finances under control. This should be a good lesson for that boy of his: Work hard all your life, try to do the right things, and you too can wind up with no house, no job and a wife who hates you . . . Read more →
A Waste of a Morning
The California Employment Development Department — aka the unemployment office — scheduled a meeting for me this morning at the Orange County One-Stop job center. I thought it was going to be a one-on-one meeting to discuss appropriate employment opportunities for someone with my outstanding qualifications as a technologist. Instead, I found myself placed in a room full of misfits and losers, none in professional attire, and many of them dressed for a day at the beach — shorts, sandals, Hooters T-shirts — while we listened to a presentation on how to make $50,000 a year selling cars. (“Sounds pretty good,” my son says, and for someone with a junior high school education like him, it probably is.) In the course of the meeting, three people asked to borrow my pen because they didn’t think to bring one. Of course, I was wearing a shirt and tie, so I could… Read more →
If the Shoe Fits
I hobbled into a job interview today like a man whose shoes were too small for his feet. No, wait, let me back up a little bit . . . I can never find anything around the house because people keep moving my stuff. Why everyone can’t keep their hands to themselves, I don’t know, but I don’t even try to keep track of things anymore. I just look for something in the last place I put it, and when it’s not there, I ask someone. “Don’t ask me. I didn’t touch it.” So I look some more and it always turns out that my camera is in my son’s room, or my keys are in my wife’s purse, or the important document is in the trash, and everyone still maintains that they have no idea how it got there. Living with people is a mixed blessing, I’ll tell you.… Read more →
Why Men Make More Money Than Women
Another study quizzed graduating master’s degree students who had received job offers about whether they had simply accepted the offered starting salary or had tried to negotiate for more. Four times as many men — 51 percent of the men vs. 12.5 percent of the women — said they had pushed for a better deal. Not surprisingly, those who negotiated tended to be rewarded — they got 7.4 percent more, on average — compared with those who did not negotiate. — Washington Post A Carnegie Mellon professor has figured out why men make more than women for the same job. I actually figured that out myself the first time I heard about it. Salaries are negotiable. You can’t pay someone less than they’re willing to work for. Hence, women must be willing to work for less money. It’s the only possible explanation. UPDATE: I should have emphasized that 7.4 percent… Read more →
Hat Trick
My son’s hockey team didn’t do so well at NARCh this time around. They got knocked out in the round-robin portion of the tournament. That left us with some extra time on our hands, some of which we used to drive up to Tampa to watch the Angels get worked by the ordinarily hapless Devil Rays, 7-2. We got good seats though! — right behind home plate about 10 rows up. Completing the hat trick of futility, I arrived back in California to find that the mortgage bank I worked for had laid off 400 people, including me. The good news is that I did get a severance package, unlike the last time I got laid off (from a dot-com company), when all I got was a handshake and an escort to the parking lot. Oh, and I’ve got more time to read the last Harry Potter book. I’m really… Read more →
Why I Got Into Management
My first 10 years in the software business, I had great managers. They did the management thing and I did the programming thing and we got great results together. Then, after the dot-com boom torpedoed industry hiring standards, I got tired of working for managers who should not have been allowed anywhere near a software project, people who were not fit to direct a professional software developer to a table at the Olive Garden, much less direct their activities on a complex project. I couldn’t possibly have continued to work for people like that — it just made a mockery of all the work I’d done over the years to actually learn something — but I still miss being a developer . . . Thus spoke The Programmer. Read more →
Overheard
A male and female co-worker are bickering, as they often do. An onlooker says, “You two are like a married couple . . . but without the sex and everything.” Read more →
Up the Organization
You know what I saw at the bookstore this afternoon? A 35th anniversary edition of Robert Townsend’s Up the Organization! If I’ve ever read a better business book, I can’t remember what it was. Townsend was way, way ahead of the curve in both style and content . . . Highly recommended! Read more →
The Perfect Boss
In addition to the timely pay for acceptable services he offers, there are a few additional conditions that he imposes on you, if you are one of his subordinates. These are: What actions you take, you believe in. What commitments you make, you keep, What resources you have, you use. What words you say, you believe to be true. What you create, you intend to be great. He knows that if you buy something from an expert, you are wise to let them to deliver it on their own. . . . He requires that the team credibly believe itself to be doing something great, and also insists that all involved relentlessly pursue – and always adopt – what they think is the best available idea. . . . He never allows people to say, “People say…” If unidentified “people” have something to say, they can come say it.… Read more →
Overpromise and Underdeliver
I heard one of our salesmen on the phone this morning telling a customer that “we underpromise and overdeliver.” I understand the strategy, but doesn’t telling a customer that you underpromise and overdeliver neutralize the whole game plan? Haven’t you now promised to overdeliver? And if you do overdeliver, you haven’t really overdelivered because you promised to overdeliver in the first place . . . Read more →
The Halo Effect
The halo effect is a cognitive bias whereby people tend to make specific inferences on the basis of a general impression. It was first identified by psychologist Edward Thorndike in 1920. I read an interesting article this weekend by Phil Rosenzweig, the author of The Halo Effect: … and the Eight Other Business Delusions That Deceive Managers, on the halo effect in the business world: Imagine a company that is doing well, with rising sales, high profits, and a sharply increasing stock price. The tendency is to infer that the company has a sound strategy, a visionary leader, motivated employees, an excellent customer orientation, a vibrant culture, and so on. But when that same company suffers a decline–if sales fall and profits shrink–many people are quick to conclude that the company’s strategy went wrong, its people became complacent, it neglected its customers, its culture became stodgy, and more. In fact,… Read more →
Roseville
We have a company directory, including photos, on the intranet, so when I do a project with people in a different office, I like to go to the directory and look at the photos to see who I’m dealing with. Today I started working with some folks in the Roseville office. “Where’s Roseville?” I asked anyone within earshot of my desk. “You know where Sacramento is?” someone responds. Do I know where Sacramento is? What a question! It’s the capital of the state I’ve lived in my entire life. “Duh, no. Hang on, let me get a map.” Geez, if I want to be insulted, I can get that at home. The reason I asked: After clicking on a few of the photos, the kindest thing I could think of to say was “Maybe people in Roseville don’t photograph particularly well.” Read more →
Some People Should Be Allowed to Work at Their Own Pace
Speaking of motivation, today’s Orange County Register has a story about a guy who really knows — or knew — how to light a fire under his employees. According to the story, Woo Sung Park, a landscaping supervisor, told day laborer Ernesto Avalos that he, Avalos, was not pulling his weight on the job. The pep talk so energized Mr. Avalos that he beat Mr. Park to death with a shovel and a pickax. This happened right here in Irvine! Tragically, one of my rich neighbors is now two men short on his beautification project . . . Read more →
What is Not Worth Doing
Real achievement means inevitably a worthy and virtuous task. To do some idiotic job very well is certainly not real achievement. I like my phrasing, “What is not worth doing is not worth doing well.” — Abraham Maslow Read more →
Interview FAQ: How Do You Motivate People?
In 1960, Douglas MacGregor of the MIT Sloan School of Management developed two theories of workplace motivation, Theory X and Theory Y. Theory X assumptions People have an inherent dislike for work and will avoid it whenever possible. People must be coerced, controlled, directed, or threatened with punishment in order to get them to achieve the organizational objectives. People prefer to be directed, do not want responsibility, and have little or no ambition. People seek security above all else. Theory Y assumptions Work is as natural as rest or play. People will exercise self-control and self-direction in the pursuit of organizational objectives. Commitment to objectives is a function of rewards associated with their achievement. People usually accept and often seek responsibility. Imagination, ingenuity and creativity are widely, not narrowly, distributed in the population. The intellectual potential of the average person is only partly utilized. I come down strongly in favor… Read more →
I Get All the Holidays — And Then Some!
Here’s how I spent the MLK holiday: My son went over to a friend’s house and I stayed home and read a book. When the boy came home, we threw a football around for a while, and then I took Lightning to the dog park, where he fended off an inappropriate advance from a giant black pit bull. So all in all, a jam-packed day of doing nothing . . . A friend of mine tells me he doesn’t get a day off for the King holiday. In fact, he doesn’t get another paid holiday until Memorial Day! HA HA HA! I work for a company in the banking industry. If you work for a bank, you get all the holidays off! In fact, between now and Memorial Day, we get Lincoln’s Birthday, Washington’s Birthday, Groundhog Day, St. Patrick’s Day, Earth Day, Cinco de Mayo and spring break. Plus a… Read more →
Fear in the Workplace
Perhaps most surprising to us has been the degree to which fear appears to be a feature of modern work life. Whenever we talk with others about this work, such as on airplanes with strangers, we get a similar response — “Oh yeah, I can relate to wanting to speak up but biting my tongue.” It’s really a shame how much apparently untapped knowledge there is out there and how much pain and frustration results from this silence. That, too, has been somewhat surprising–that people are genuinely hurt and frustrated about their silence. This suggests that employees aren’t failing to provide ideas or input because they’ve “checked out” and just don’t care, but because of fear. — “Do I Dare Say Something?,” HBS Working Knowledge What is happening here? Let’s examine some possibilities: Some people are afraid to speak up under any circumstances and the workplace has nothing to do… Read more →
College Pick ‘Em
I was mathematically eliminated from college bowl pick ’em at the office with 13 games left. The leader — an Indian gentleman — is 15-2. I’m 11-6, but there are only three games left where he and I picked a different winner. At least I’m ahead of the woman who picked the games based on which of the mascots would win in a fight. If I’d won the thing, I probably wouldn’t mention that I actually let my son pick the games, my only rule being that he had to pick USC in the Rose Bowl . . . Read more →
The Years Have Been Kind to Me
I was at the corporate office of a well-known company here in Irvine yesterday when I saw the name “Tim Jones” on one of the offices. “Hmmm,” I thought, “I used to work with a Tim Jones [not his real name] about 20 years ago. I wonder if it’s the same guy?” The door was closed, but I was able to peep through the glass as I walked by and saw what looked to be Tim Jones’ grandfather. It’s amazing how Tim Jones has fallen apart over the last 20 years while I myself have not aged a single day . . . Read more →