A co-worker — let’s call him Mr. Frick — in response to criticism from Mr. Frack, says, “You want my job, Frack? You can have it!” To which Frack responds, “OK. I’ve been doing it for a while now.” Read more →
EppsNet Archive: Work
PowerPoint Tips from the Pros
As part of a presentation I’m putting together on managing software projects, I want to talk a little bit about what not to do and how things can go spectacularly awry. A great recent case study for this is the FBI Virtual Case File system, cancelled last year after spending over $100 million. The original slide I put together (click to enlarge) showed the basic facts of the case illustrated with a photo of a rocket sled crashing into a wall. The heading I put on there — “Another fine mess” — didn’t seem to add anything to the mix, and I couldn’t think of a better one, so I started to think about other ways to lay out the slide. In the second version, I dropped the header, used the rocket sled photo as the background, and overlaid the text on top of it. I think it came out… Read more →
The Intellect of “Ordinary” Employees
It took Detroit more than 20 years to ferret out the radical management principle at the heart of Toyota’s capacity for relentless improvement . . . Only after American carmakers had exhausted every other explanation for Toyota’s success — an undervalued yen, a docile workforce, Japanese culture, superior automation — were they finally able to admit that Toyota’s real advantage was its ability to harness the intellect of “ordinary” employees. — Gary Hamel Read more →
Goofus on Software
Goofus sends out an email to the team stating that the company is going to decommission the custom CRM we just spent 18 months building and replace it with Seibel. Five minutes later, here comes a reply from a troublemaker: “So why did we build the custom CRM in the first place? Just asking . . .” Goofus replies: “Siebel was not on the company roadmap at that time.” Note that he completely sidesteps the actual question of why we answered a Build-or-Buy question by deciding to build a system, only to immediately thereafter buy a new system to replace it. Goofus didn’t get to be a superstar in this organization by being unable to serve up bland, poker-faced responses to provocative questions. Read more →
Four Questions to Ask a Hiring Manager
I’m rereading parts of The Psychology of Computer Programming and I notice that several of Weinberg’s “food for thought” questions at the end of each chapter would be good questions to pose to a hiring manager: How long have you been in charge of your present group? How many of the original people remain? How many people have left and what were the reasons for their departure? What sort of provisions do you make for this kind of turnover? Describe the sequence of work planned for your current project. Is the actual work proceeding according to the original plan? Do you expect it to continue in this manner? How close is your progress reporting scheme to the reality of the work that goes on? What checks do you have to find out if it corresponds to reality? What is your impression of what motivates your staff? Is it the same… Read more →
How Did Peopleware Become a Best-Seller?
I don’t know how Peopleware became a best-seller. . . . I hardly run into any managers who read about their industry, management theory, or psychology, period. I used to believe that they were overloaded with information regarding the specifics of their job, but frankly, managers still aren’t trained, or do not educate themselves, to do their jobs. — Brian Pioreck Read more →
Tom Peters Sucks
Evidently, this is not as well known as I expected, based on a Google search for “Tom Peters sucks,” which returns basically nothing. Shocking. I followed a link to Peters’ site today. He’s got the undirected mania of a 5-year-old being chased by a mad dog, or a crack addict with a new girlfriend. Vague, mindless exhortations — Wow! Gaspworthy! — in service of nothing. Can you really improve people’s lives by shouting random slogans and buzzwords at them? Read more →
Dishonest Estimation
I saw the following attributed to Ralph Johnson. I’m not sure if that’s the Gang of Four Ralph Johnson, but it probably is: The problem is that almost all software schedules and budgets are bogus. They are created for political effect and have little relationship to reality. Thus, whether they are met has nothing to do with the people working on the project. Who makes your schedules? Project managers? They are almost certainly the wrong people. You can’t predict how long something will take unless you are an expert at doing it. The programmers? Are they allowed to say “we don’t have enough information to make a prediction”? Are they ever told “that is too long, you’ll have to do it in six months”? The only way to get honest schedules is from people who have experience in doing the work who know that they need to get the schedule… Read more →
A Ready Answer on Diversity
From a corporate diversity report: The issue of having less diversity in the management ranks than in the aggregate among the workforce is faced by virtually every company in America and is one for which we do not have a ready answer. You don’t have a ready answer? I’ll give you one: From a management perspective, diversity, like outsourcing, is best implemented on some other sucker’s job. Read more →
Drowning in Chocolate
My wife just read me a news item about a worker who was trapped in a vat of chocolate for two hours. “Really?!” I said. “Dark, milk or semisweet? Look, you think that’s bad, this guy should try working with some of the morons that I have to work with in the IT industry on a daily basis. In two weeks, he’ll welcome the opportunity to drown in a vat of chocolate. No sympathy here, candy man. “Now . . . what else is happening in the world? . . .” Read more →
Racial Sensitivity at the Office
A manager says to one of the programmers, “You are the whitest Mexican I’ve ever seen. You need to get out and mow some more lawns.” Read more →
Safe is Risky, Risky is Safe
Via Kathy Sierra, an illustration of Seth Godin‘s “safe is risky, risky is safe” maxim. A guy in Colorado goes rock climbing. Meanwhile, his parked car gets crushed by a gigantic — and I mean gigantic (you’ve got to see the picture) — boulder. Read more →
No Solicitators
My wife sells insurance products to businesses, which sometimes requires in-person “cold calls.” She stopped in to a business today and asked the woman at the desk if she might speak with the manager. “Didn’t you see the sign?” the woman asked. “No. What did it say?” “‘No Solicitators.’” Did I mention that at least one of the people in this conversation is not a native English speaker? “I’m not a solicitator,” my wife said. “I’m here to help your business.” Happy ending: She did get an appointment to speak with the manager, but she was still unhappy about one thing. “Oh my god, I can’t believe she called me a solicitator . . .” Read more →
Whatever Happened to Love?
In the old days, greed and covetousness were seen as sinful; now they are encouraged. Jack Welch’s Winning sets the tone. The author grins manically from the cover – despite the silver hair, manicured nails and perfect teeth, he looks like Beelzebub incarnate. But why is “winning” so great? Because, says Welch, it enables people to make lots of money which . . . erm . . . enables them to “get better healthcare, buy vacation homes, and secure a comfortable retirement”. That’s it. Those are the three goals of our mortal existence, otherwise known as more pills, more mortgages and more burglar alarms. Whatever happened to joy, pleasure, brotherhood? Whatever happened to enjoying life? Whatever happened to creativity? Whatever happened to love? — Tom Hodgkinson Read more →
You Remind Me of Superman
A guy at work — let’s call him “Steve” — has been wearing what looks like the same shirt, shorts and sandals for weeks. Another coworker says to “Steve”: “These new Superman ads remind me of you. He wears the same friggin’ outfit every day too.” Read more →
What Makes Women Happy?
It’s not so much that [women] have to make a million choices; more that, having chosen, we are haunted by the possibility that our choices might be wrong. If we stay at home to care for our children, we worry about wasting education and dissipating talent and that no one takes us seriously. If we commit ourselves to careers, we’re tormented that our children are suffering because we’re not there to help them learn to read and we’re late for the nativity play. As a result, we frequently try to avoid choosing at all, as if it might be possible somehow to have a full-time job, and children, and a good relationship, and friends, and a tidy house, and be thin, and wear the right clothes, and eat in the right restaurants, and possibly be having a really sexy affair as well, complete with suitable underwear… the more we achieve,… Read more →
Antipattern: Bore People to Death With Your Job Ads
A common piece of advice to job seekers is: Don’t focus your resume and cover letter on what you want; focus on how you offer what the hiring company wants. This advice also applies in reverse to a hiring company writing a job ad, but in practice, it’s almost never followed, which is why this ad for a position at the Irvine Public Schools Foundation (IPSF) jumped out at me: Read more →
3 Former Titans of Industry Now Having a Worse Day Than You
Ken Lay – On trial for conspiracy and fraud. Could get 20 to 30 years in prison. Not good if you’re already 64 years old. Scott McNealy – Following yet another dismal financial report, resigns as Sun’s CEO after 22 years. Sanjay Kumar – Former CA Inc. CEO pleads guilty in $2.2 billion accounting fraud, faces up to 20 years in prison. Read more →
Sun Microsystems Circles the Drain
Sun Microsystems Inc. said co-founder Scott McNealy will give up the job of chief executive to the No. 2 person at the company, Jonathan Schwartz, a historic transition for a computer maker facing stiff pressure to cut costs and boost revenue. — The Wall Street Journal So long, funny man! Read more →
Winning Through Intimidation
My wife is a sales agent for Auto Club insurance. She’s using a little after-dinner quiet time to review the monthly Top Producers document. She’s always around the top, but because she took a two-week vacation recently, she dropped down the list this month to around number 30 — still not bad out of hundreds of agents. Our son, however, is not impressed. Read more →